Unit aim
The aim of this unit is to teach the learner, how to investigate the needs of users by looking into their existing systems and will explore all of the techniques needed to do this effectively. The learner will then learn how to analyse this information, as well as learning the techniques needed to record the results on standard documentation.

Learning outcomes
There are two learning outcomes to this unit. The learner will:
1. Be able to investigate existing systems and processes
2. Be able to analyse information to identify needs and constraints

Guided learning hours
Although patterns of delivery are likely to vary considerably, it is recommended that 75 hours should be allocated for this unit.
Endorsement of the unit by a sector or other appropriate body
This unit is endorsed by e-skills UK.

How is this unit assessed?
Assessment is by a learner portfolio.