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Customer Service Practitioner
Course categories:
Apprenticeships
Apprenticeships / Functional Skills
Apprenticeships / Intermediate Apprenticeships
Apprenticeships / Intermediate Apprenticeships / IT Users
Apprenticeships / Intermediate Apprenticeships / IT Practitioners
Apprenticeships / Intermediate Apprenticeships / Business & Administration (5528)
Apprenticeships / Intermediate Apprenticeships / Customer Service Practitioner
Apprenticeships / Advanced Apprenticeships
Apprenticeships / Advanced Apprenticeships / IT Practitioners
Apprenticeships / Advanced Apprenticeships / IT Users
Apprenticeships / Advanced Apprenticeships / Social Media and Digital Marketing (Social Media for Business)
Apprenticeships / Advanced Apprenticeships / Business & Administration (5528)
Apprenticeships / Advanced Apprenticeships / Social Media and Digital Marketing (Digital Marketing)
Apprenticeships / Advanced Apprenticeships / Infrastructure Technician
Apprenticeships / Advanced Apprenticeships / Digital Marketer
Apprenticeships / Advanced Apprenticeships / Business Administrator
Apprenticeships / Advanced Apprenticeships / Team Leader/Supervisor
Apprenticeships / Advanced Apprenticeships / Digital Support Technician: Digital Applications Technician
Apprenticeships / Higher Apprenticeships
Apprenticeships / Higher Apprenticeships / IT Practitioners
Apprenticeships / Higher Apprenticeships / Business & Administration (5528)
Apprenticeships / Higher Apprenticeships / Software Developer
Apprenticeships / Higher Apprenticeships / Network Engineer
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B-CSP - Behaviours / Attitude
B1-CSP-AS - Developing self
B2-CSP-AS - Being open to feedback
B3-CSP-AS - Team working
B4-CSP-O - Equality-treating all customers as individuals
B5-CSP-O - Presentation- dress code, professional language
B6-CSP-O - Right first time
Customer Service Practitioner Level 2 - Course Standards
K-CSP - Knowledge
K1-CSP-PD - Knowing your customers
K2-CSP-AS - Understanding the organisation
K3-CSP-AS - Meeting regulations and legislation
K4-CSP-AS - Systems and resources
K5-CSP-PD - Your role and responsibility
K6-CSP-PD - Customer experience
K7-CSP-AS - Product and service knowledge
S-CSP - Skills
S1-CSP-O - Interpersonal Skills
S2-CSP-O - Communication
S3-CSP-AS - Influencing skills
S4-CSP-AS - Personal organisation
S5-CSP-AS - Dealing with customer conflict and challenge
Unit 201 - Developing self to achieve targets and goals
Unit 202 - Recognition of regulations and legislation within own organisation
Unit 203 - Principles of Business
Unit 204 - Contribute to a customer focused experience
Unit 205 - Provide customer service
Unit 206 - Manage customer expectations
Unit 210 - Customer service principles