Unit aim
The aim of this unit is to teach the learner how to work effectively with ICT hardware and equipment. The learner will learn which tools might be required, how to plan work and the expectations of customers. The learner will learn about any regulatory requirements that may affect work activities. The learner will have the opportunity to work with ICT hardware and equipment and implement some of the techniques they have learnt, whilst all the time communicating progress and avoiding any disruptions to service.

Learning outcomes
There are three learning outcomes to this unit. The learner will:
1. Know how to plan and carry out a range of ICT hardware and equipment work activities under direction
2. Be able to plan and carry out a range of ICT hardware and equipment work activities under direction
3. Be able to minimise risks related to ICT hardware and equipment work activities

Guided learning hours
Although patterns of delivery are likely to vary considerably, it is recommended that 90 hours should be allocated for this unit.
Endorsement of the unit by a sector or other appropriate body
This unit is endorsed by e-skills UK.

How is this unit assessed?
Assessment is by a learner portfolio.